Privacy Policy

INSIGHT TERAPI

WE CARE ABOUT YOUR PRIVACY

At Insight Terapi, our therapy and coaching specialists work closely with technology developers to promote more accessible, safe, and evidence-based care. Our goal is to make it easy and secure for you to get the help you need.

Your privacy is extremely important to us. This Data Protection Policy (“Privacy Policy”) describes how we handle and protect your personal data when you use our services (“Services”).

This policy explains how Insight Terapi operates for you as a user and who is responsible for processing your personal data. We explain what information is collected, why it is collected, and the legal basis for processing it.

We also clarify the circumstances in which external parties may need to process certain information so that we can provide a safe and effective service. Finally, we explain your rights regarding the processing of your personal data and how you can exercise those rights.

WHO IS RESPONSIBLE FOR PROCESSING YOUR PERSONAL DATA?

Insight Terapi (“Insight Terapi”) is the data controller responsible for processing your personal data within the Service. Through this Privacy Policy, we want to inform you about what information we collect, how it is used, and what rights you have.

WHY DO WE COLLECT DATA AND WHAT PERSONAL DATA DO WE PROCESS?

Below is an overview of the information we collect when you contact us or use the Service, as well as the legal basis for processing it.

User Account Administration

Contact information, such as your name, email address, telephone number, and address.
Processing is necessary for us to fulfill our contractual obligations to you and comply with applicable legal requirements.

To Communicate With You

Contact information, such as your name and email address, including for sending notifications and reminders.
Processing is necessary for us to fulfill our contractual obligations to you and for our legitimate interests.

To Provide Treatment and Maintain Patient Records

The personal data you choose to share with us during a chat session or meeting with our therapists and coaches, such as information about your mental and physical health, will be used to provide treatment, maintain patient records, and fulfill other requirements under applicable law, such as the Swedish Patient Data Act.
Processing is necessary for us to fulfill our contractual obligations to you and comply with applicable legal requirements.

To Process Payments

When making payments through the Service, information about your credit or debit card is collected, including your name and card number.
Processing is necessary for us to fulfill our contractual obligations to you and comply with applicable legal requirements.

To Maintain the Security of the Service

To ensure the security of our Service, we may process contact information associated with your user account and your IP address to prevent fraud and protect against malicious code.
We process this information based on a balancing of interests.

Customer Service

When you contact customer service, we may process information such as your email address or name in order to assist you with your questions.
We process this information based on a balancing of interests.

MARKETING AND PERSONALIZED COMMUNICATION

When you use the Service, we collect device information from your computer or mobile device, such as your IP address, to personalize our communication with you. Email addresses and telephone numbers may be used for marketing purposes.

For personalized communication within the Service, we consider that we have a legitimate interest in processing your data following a balancing of interests.

For direct marketing, such as email and SMS, we obtain your consent. You may withdraw your consent at any time by contacting [email protected].

FURTHER DEVELOPMENT OF OUR SERVICES

Your personal data, excluding health information, may be used to create anonymized and aggregated statistics for the development of our Services.

We process this information based on a balancing of interests.

You always have the option of choosing not to provide your personal data, but this may limit or prevent our ability to provide you with the Service. Incomplete or inaccurate information may also affect our ability to provide you with appropriate care.

INFORMATION SECURITY

We place great importance on information and IT security to protect your personal data from unauthorized access. This includes both technical and organizational security measures in accordance with legal requirements, as well as our internal guidelines and policies.

All communication between you and Insight Terapi is encrypted, which means that only you and those involved in your care can access it and your health information.

No audio or video recordings are saved or stored. However, your profile picture and any files you choose to upload to the Service are stored.

WHEN DO WE PROCESS YOUR DATA?

The personal data described above is collected:

When you visit our website
When you register an account with us
When you contact us, whether by email, post, telephone, meetings, or through our website
When you subscribe to our newsletter or other ongoing communications from us
When we request information from publicly available registers, such as SPAR

WHAT DO WE USE YOUR DATA FOR?

We use your personal data to:

Keep your information up to date
Deliver, administer, and communicate our Services to you
Manage and administer our communication with you, including newsletters and other relevant information from us

WHO DO WE SHARE YOUR DATA WITH?

We do not sell your personal data to third parties. However, we may share your information with other companies within our group, business partners, or subcontractors in order to provide the Service and fulfill the purposes for which we process your personal data.

A subcontractor will never have access to your patient records or health information without your consent.

THIRD-PARTY SERVICES

To provide our Services in the best possible way, we use various third-party services. By using our Services, you agree that these third-party services may process your personal data in accordance with their own privacy policies.

Read more about Google Meet’s Privacy Policy here.

We may also share your personal data with government authorities where necessary to fulfill our legal obligations.

In addition, we may share encrypted personal data with advertising services and social platforms such as Meta, Google, Microsoft (Bing), LinkedIn, and TikTok.

We may also transfer your personal data in connection with a potential corporate transaction, such as an acquisition or restructuring of the business.

WHERE DO WE PROCESS YOUR DATA?

We strive to ensure that your personal data is processed within the EU and EEA to the greatest extent possible. However, we use subcontractors that partly operate in countries outside the EU/EEA (so-called “third countries”).

If we need to transfer your personal data to such a third country, we ensure that this is done in accordance with applicable legislation. We implement appropriate safeguards and use the clauses approved by the European Commission to protect your privacy.

HOW LONG DO WE KEEP YOUR DATA?

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected.

Typically, this means for as long as you have a relationship with us, for example, by using our Services or receiving our newsletters. However, information may be retained for longer where required by applicable legislation, such as patient records.

YOUR RIGHTS

It is important to us that you are aware of your rights regarding the processing of your personal data. Below you will find more information about these rights.

Right to withdraw consent. If any processing is based on your consent, you have the right to withdraw your consent, and we will then stop processing your personal data on that basis.
Right of access. You may request a copy of the personal data we process about you, including information about what data we hold. The register extract will be sent to your registered address.
Right to rectification. You have the right to request that information about you be supplemented or that incorrect information, such as your name or other contact details, be corrected.
Right to erasure. You have the right to request that your personal data be deleted if one of the following applies:
- The data is no longer necessary for the purposes for which it was processed.
- The processing is based solely on your consent and you withdraw that consent.
- The processing is carried out for direct marketing and you object to your data being processed for this purpose.
- You object to processing based on a balancing of interests and there are no legitimate grounds that override your interests.
- The data has not been processed in accordance with applicable legislation, or deletion is required to fulfill a legal obligation.

If we delete your personal data as described above, we will, where possible, notify the parties to whom we have disclosed your personal data. At your request, we will also inform you to whom your information has been disclosed.

Right to restriction of processing. You may request that we restrict the processing of your personal data. This may, for example, apply if we have incorrect information about you and you do not want the processing to continue until we have corrected it.
Right to restrict access to data. You have the right to request that information in your patient records be restricted from electronic access.
Right to data portability. Where processing is based on consent or a contract, you may request your personal data in a machine-readable format so that it can be transferred to another party. However, you do not have the right to data portability where we process your data based on a balancing of interests or a legal obligation.
Right to object. For processing based on a balancing of interests, you have the right to object to your personal data being used. If we determine that such processing should nevertheless continue, we must demonstrate that there are legitimate interests that override your interests.
Right to lodge a complaint. If you believe that we process your personal data in violation of applicable law, you should report this to us. You may also lodge a complaint with the Swedish Authority for Privacy Protection (IMY): https://www.imy.se/

COOKIES

What Is a Cookie?

A cookie is a text file sent from a website or digital channel to your web browser. It enables the website to recognize your computer or mobile device and collect information about the pages and features you have visited.

Cookies also help preserve the choices you make while navigating our website or when you return to it later. Cookies are used on almost all websites and are often necessary for them to function properly.

By continuing to browse the website, you agree to the use of cookies.

How We Use Cookies

On Insight Terapi’s digital channels, we use cookies for various purposes, such as functionality and analytics. Cookies help us provide you with a better user experience when you visit our website and allow us to improve your experience.

Some cookies are necessary for the basic functions of the website, while others are used to improve usability and optimize your experience.

Functional Cookies

Functional cookies are used to recognize you when you return to our website. This allows us to tailor the website content to your needs, greet you by name, and, in some cases, remember your preferences.

Functional cookies are also used to:

Remember your login details
Ensure that the website pages appear consistently

Performance Cookies

Performance cookies (Google Analytics) allow us to identify and count the number of visitors and understand how visitors navigate the website.

They also help us improve the website, for example, by ensuring that you can easily find what you are looking for and that the pages you visit load faster.

Examples of Use

Cookies are used to improve Insight Terapi’s digital services, for example, by:

Measuring how many people use the Services so that we can make them easier and faster to use
Analyzing data that helps us understand how you use the website’s Services so that we can improve them

WANT TO KNOW MORE?

If you have any questions about privacy or data protection, or if you wish to exercise your rights, you can contact us by sending an email to [email protected].

Last updated: October 23, 2025.